FAQ - Gift Cards
Do you offer gift cards?
Our gift and e-Gift cards make great presents. Purchase them here. Unfortunately, gift cards are non-refundable.
How does it work?
Purchased this gift card for someone else?
Feel free to forward the email you received.
How can I use my Visual Mass Gift Card?
Redeem it at visualmass.co or at any of our retail locations. Once you find something you like, apply your gift card code during checkout.
Can I return a gift card?
Our gift cards are non-refundable. If you’d like to return a purchase made with a gift card, the funds will be credited back to your gift card.
How can I check my gift card balance?
Call (65) 6702-3480, Monday through Sunday, 12 p.m.–9 p.m. SGT with your gift code—we’ll update you on your card’s balance!
When will my gift card expire?
There is no expiry date.
What if I don't use up my whole gift card?
The unused portion of your gift card will remain on your balance and can be used toward any Visual Mass purchase.
How long will it take for the physical gift card to arrive?
Your gift card will arrive in 3 business days.
Can I ship a gift card directly to the recipient?
Absolutely! Fill in the shipping address field with your recipient’s address during checkout, and we’ll send the gift card there. (If you are purchasing multiple items that need to be sent to different addresses, you’ll need to place those orders separately.)
Do you sell gift cards out of your stores?
Yep. Physical gift cards are available for purchase at the Orchard Gateway and Scape Underground Showroom.
How does the e-gift card work?
It is a virtual version of a regular gift card; it works exactly the same, except we deliver it via email.
When does the recipient receive the e-gift card?
When you order an e-gift card, you can choose the time you would like to forward the email. It’d be great if you add in a little personal message that goes with it.
Do you offer bulk/corporate orders?
To purchase Visual Mass gift cards in multiples (quantities greater than ten), send an email to email@example.com.
Can I order gift cards in other denominations?
Call (65) 6702-3480, Monday through Sunday, 12 p.m.–9 p.m. SGT, to discuss your preferences if you’re interested in a gift card with a denomination other than $50, $95, $145.