local shipping
free standard shipping
complimentary rx lenses
hi-index 1.60 multicoated lens
free 30 days exchange
no questions asked

FAQ

need help?

orders

What do I need to order?

What if I need to change my order?

What’s the status of my order?

How do I order multiple pairs of glasses with different prescriptions?

Interested in placing a bigger order?

retail

How do I find a showroom?

What do your retail locations offer?

prescription

What do I need to know about my prescription before I order?

How do I obtain a prescription?

products

Lens properties

Do you offer bifocal lenses?

Where can I find my frame’s measurements?

Where can I get my Visual Mass frames adjusted?

What’s the best way to clean my lenses?

lens replacement

Lens Replacement Service

What do we need to do?

What are the prices? (Lens Only)

gift cards

Do you offer gift cards?

Purchased this gift card for someone else?

How can I use my Visual Mass Gift Card?

Can I return a gift card?

How can I check my gift card balance?

When will my gift card expire? 

What if I don't use up my whole gift card?

How long will it take for the physical gift card to arrive?

Can I ship a gift card directly to the recipient?

Do you sell gift cards out of your stores?

How does the e-gift card work?

When does the recipient receive the e-gift card?

Do you offer bulk/corporate orders?

Can I order gift cards in other denominations?

shipping, returns & exchanges

When will I get my order?

What does shipping cost?

Do you have international shipping?

Can I get my glasses expedited?

What is your exchange and return policy?

How do I set up an exchange or return?

What if I’m not happy with the fit of my frames?

What do I do if I want to replace the lenses on my own frame?

What do I do if I’m experiencing issues with my prescription?

insurance & payments

Do you accept insurance as payment for my eyeglasses?

How do I get an itemized receipt?

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