Visual Mass was born with a mission to provide 'Sight for ē Massʼ
We were founded with an ambition to revolutionize the eyewear industry by providing eyewear at a radical price. Our goal is becoming a desired destination and favourite way of eyewear shopping. At the same time, being mindful in creating value for both our customers and the larger community.
Under our mentorship programme, our optometrists will create an immediate and perpetual impact on the success of Visual Mass through customer interactions, process ideation, improvements and a myriad of special projects. While primarily focused on supporting our efforts to deliver the finest possible customer experience, associates will be exposed to all functional areas of the retail business including sales, merchandising, design, finance, and partnerships.
Since all work and no play makes a gloomy office, weʼre thoroughly committed to infusing our days with surprises, brain-stimulating activities and, at appropriate times, celebrations. Being part of the Visual Mass Team, you can look forward to company outings, guest speakers, and all sorts of other goodness.
What you'll do...
+ Work with other team members to ensure all customers receive exceptional service throughout their shopping and purchasing experience
+ Provide style consulting and help customers choose the best glasses for their personal style, face type and lifestyle
+ Make customers feel welcome and at home in our showroom
+ Act as a representative for our brand to help educate and excite others about our mission and values
+ Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear and execution of all details as needed
+ Verify that finished eyewear meets optical standards and customers requirements/requests
+ Demonstrate excellent product knowledge and accurately describe features and benefits of various lenses and our frames
+ Comfortably explain eyewear prescription terminology to customers
+ Innovate and share the best practices for sales and customer service such that they can be implemented throughout Visual Mass
Who you are:
- Excited to work in a fast-paced, high-growth startup
- Passionate about eyewear, fashion and retail
- Great at communicating clearly and effectively - in person, over the phone and online
- Organized and detail-oriented to the point of neuroticism
- Positive and eager to learn
- Cool under pressure and capable of juggling a diverse set of responsibilities
- Interns / Fresh-Graduates / Licensed with the Optometrist and Optician Board
- Have the flexibility to work weekdays, weekends and for events
Some benefits and perks of working at Visual Mass:
- Free eyewear (Discounts for friends and family)
- Daily coffee fix
- Some good reads
- Monthly team outings